Rr99 Privacy Policy

1 Introduction

Rr99 is a trusted online gaming platform in Bangladesh. We believe every member's personal information belongs to them. That is why rr99's privacy policy is built to ensure the highest level of data protection for all members.

This privacy policy outlines what information rr99 collects, how that information is used and stored, who it may be shared with, and what rights you have over your own data. By using our platform or creating an account, you are considered to have agreed to this privacy policy.

Rr99 never collects your data unnecessarily or sells it to any third party. We use your information only to improve platform services and meet legal obligations.

2 What Information We Collect

Rr99 collects certain necessary information to provide members with the best experience. This happens in two main ways — directly from you and automatically as you use the platform.

In addition to the information mentioned above, records of conversations when you contact the rr99 support team may be kept. These are used for service quality improvement and dispute resolution.

3 How Your Data Is Used

Rr99 uses collected information only for specific, legitimate purposes. We never use your data in ways that are unnecessary.

• For opening, verifying, and managing your account.
• To process deposits, withdrawals, and other financial transactions.
• To ensure platform security and prevent fraud, scams, or money laundering.
• To provide customer support and resolve complaints or inquiries.
• To send you relevant promotions and bonus offers (with your consent).
• To improve the platform's services, user experience, and functionality.
• To fulfill legal obligations and meet the requirements of regulatory bodies.
• To promote responsible gaming and identify at-risk gaming behavior.

4 Data Retention & Duration

Rr99 stores member information on secure servers. How long data is retained depends on the type of information and applicable legal requirements.

• Core member information is retained for the entire duration that the account remains active.
• Financial transaction records are retained for a minimum of 5 years in accordance with legal requirements.
• After account closure, required legal information is retained for a specified period and then securely deleted.
• Cookies and session data are stored for a limited period and deleted automatically.
• Support conversation records are kept for up to 2 years.

Once the retention period ends, data is securely deleted or anonymized in a way that makes identification permanently impossible.

5 Data Sharing Policy

Rr99 may share member information with third parties only in very limited circumstances and under strict conditions. We never share data for profit.

• Payment Processors: The necessary information is shared to process deposits and withdrawals.
• Identity Verification Services: Information may be shared with authorized institutions for KYC verification purposes.
• Legal Authorities: Disclosure of information is mandatory when required by a court order or government directive.
• Security Services: Limited data may be shared with technology partners for fraud detection and cybersecurity purposes.

6 Cookie Policy

Rr99 uses cookies and similar tracking technologies on its website and app. Cookies are small text files stored on your device that help improve platform functionality.

• Essential Cookies: Required to maintain login sessions and ensure security. Disabling these may cause the platform to not function properly.
• Functional Cookies: Used to remember your preferences and settings.
• Analytics Cookies: To understand how the site is used, helping us improve our services.
• Security Cookies: To detect fraud and unauthorized access.

You can manage cookies through your browser settings. However, disabling essential cookies may affect certain services.

7 Security Measures

Rr99 uses international-standard cybersecurity technology to protect member data. Our security team monitors systems around the clock.

• All data transmissions are secured with SSL/TLS encryption.
• Data stored on servers is encrypted using the AES-256 encryption method.
• Two-Factor Authentication is available for your account.
• Regular security testing and vulnerability assessments (Security Audit) are conducted.
• Unusual login attempts or transactions are automatically detected and blocked.
• Server data is backed up regularly and a disaster recovery plan is in place.

8 Your Data Rights

As an rr99 member, you have important rights over your own information. We fully respect and uphold those rights.

9 Minor Protection Policy

Rr99 strictly provides its services to individuals aged 18 and above only. We do not collect information from minors or allow them to open accounts.

• Age verification is mandatory at the time of registration.
• Additional identity verification may be required in suspicious cases.
• If we become aware that information from a minor has been collected inadvertently, it will be deleted immediately.
• Parents or guardians can contact support directly regarding a minor's account.

10 Policy Updates

Rr99 may update this privacy policy as needed. For any significant changes, members will be notified via email or a platform notice.

• The date of any policy change will always be noted at the top of the page.
• For significant changes, members will be notified before the new policy takes effect.
• Continued use of the platform after an update is considered acceptance of the revised policy.

11 Get in Touch

For any questions, concerns, or complaints regarding the privacy policy, please contact rr99's dedicated privacy team. Our team is always ready to respond promptly and effectively.